Here are some FAQ's. Please contact us if you can't find the answer your look for.
I'm Thinking Of Buying A Scooter/Powerchair.
Do You Hold Stock?
Here at MK Mobility we always hold a range of new & used stock. From 3 wheeled car transportable 'boot' scooters, right upto rugged 8mph class 3 mobility scooters. We tend to have a total stock of around 12-16 scooters. We hold a smaller stock of Power Chairs.
What If You Don't Have A Scooter/Powerchair In Stock I Want To See?
For persons seriously interested, we can get new scooters ordered in for you to see and try.
We try to stock what is popular and what we think is practical. All our stock is products we have tried ourselvs and we know to be reliable and easy to obtain parts. After sales service is something we care deeply about, so we won't sell you any old scooter!
What Warrenty Do Your Scooters/Powerchairs Come With?
New come with 12 months, used with 3 months. Extended warrentys are available
Do I Need Tax & Insurance?
Vehicles capable of over 4mph must be taxed. The tax is free, but must be applied for & displayed on the scooter.
Insurance is highly reccomended on any scooter or powerchair, but we will not force it upon you. We will tell you the cost and what it includes and then leave the decision upto you. There is the option of taking advantage of 'three months free insurance' which is avaliable with new & used scooters & powerchairs. So you can either take out 12 months for the price of 15, or take out the 3 months free and make a decision further down the line.
We are agents for Mark Bates Ltd.
Mr AP Rich T/A MK Mobility UK 60 Stalls Farm Road, Droitwich Spa, Worcestershire, WR9 8JL, is an appointed representative of Mark Bates LTD of Premier House, Harlaxton Road, Grantham, Lincs', NG31 7JX, which is authorised and regulated by the Financial Conduct Authority.
Do You Deliver?
Yes! We can delivery any of our products to you. Larger items are free within the local area. Smaller items may include a small charge for fuel. Items can also be posted if this is what you prefer.
What Else Do You Keep In Stock?
We keep different types of Tri Walkers, Rollators, manual wheelchairs, rise & recline chairs, walking sticks, reaching aids, mobility scooter/wheelchair accessories, stick rubbers, incontenance products, bath lifts, bathroom aids such as bath boards/steps, mobility scooter parts, batteries, keys chargers, bar grips, mirrors etc etc. We rarely keep beds in stock due to the size of the range. Other healthcare products that we selll less frequently, such as specialists items like hoists, stand up power chairs etc we can order in withing 48 hours.
Do You Hire Out Items?
We can hire out manual wheelchairs at a minimum cost of £10 which is for upto 7 days hire. We also require a £100 cheque deposit. This is to cover any loss or damage. If the chair is returned to us in the condition it left in, then we will give you back your cheque for you to dispose of. We can also take cash if this is easier. Sorry, no card payments.
We do not hire out mobility scooters or powerchairs due to insurance reasons. However, in past situations we have agreed to let customers purchase used scooters for holidays etc and we would 'buy' them back once the scooter is returned, minus a hire fee. This is not something we do regular so drop us a line with your requirements and we will see if we can help.
Do You Buy Used Items?
It is rare that we buy items back. The only items we will consider are scooters, power chairs, wheel chairs and rise & recliners. We can't buy back bathroom and toilet aids for hygiene reasons. We would be very reluctant to purchase items from people who did not buy them from us in the first place.
If in doubt just give us a call or drop us a message. We certinatly won't bite! And we will happily give advice about what to do with your item/s and where best to sell them on if we can't purchase them from you.